Abudabi Airport                                                                                                                            Mauritious Airport   

Airport Service :  Asian countries are top 

           Airports Council International (ACI) World announces the winners of 2016 Airport Service Quality (ASQ) awards. Airports large and small from around the globe demonstrate airports’ commitment to providing an excellent customer experience.

          ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. Every year, the Programme delivers some 600,000 individual surveys in 41 languages in 84 countries. It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants. Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to other airports around the world. The ASQ Programme also has a feature that facilitates sharing of best practices among airport operators.

         According to the ranking, Mauritius

airport is the best airport in Africa, Seoul Incheon is the best in Asia-Pacific region, Sochi in Europe, Abu Dhabi in Middle East and Indianapolis, Jacksonville and Toronto Billy Bishop in North America are declared as the best in Region wise categorization.

       Bloemfontein in Africa, Krakow in Europe, Aruba in Latin America, Makassar in Asia Pacific, Abu Dhabi in Middle East and Columbus in North America are the most improved Airports.

        Airports Council International the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the international Civil Aviation Organization, the International Air Transport Association an d the Civil Air Navigation Services Organization.

     Asian airports are dominating in the

list. Airports in India, Singapore, Seoul, Hong Kong and China feature as the top five best airports in the 25-40 million annual passengers category and in the 40 million annual passengers plus category since 2010. ACI said “Asian airports have some of the newest and most impressive infrastructure”.

           The ASQ award ceremony will be held at the 27th ACI Africa/Worldwide Annual General Assembly conference and exhibition in Port Louis, Mauritius, 16-18 October 2017.

            The rankings are done on the basis of four parameters- courtesy and helpfulness of security staff, thoroughness of security inspection, waiting time at security inspection and feeling of being safe and secure. The rankings indicate that our airports are doing well in improving the facilities and infrastructure.

      The most important fact to be noticed is

the emergence of Asian countries to the top position. It is overwhelming that the developing countries are giving much importance to their travellers. With limited materials and economy they are doing a great job.

           Airports in   developing countries are doing well - Airports Council International survey.


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